• Filing legal documents in judicial systems. Managing, tracking, and monitoring client services.
• Monitoring administrative requests with the INSS (National Social Security Institute).
• Guiding and tracking the outcomes of medical evaluations. Requesting documents from companies.
• Drafting contracts, recording the rights and duties of those involved in legal actions, and formalizing agreements between parties.
• Managing deadlines for judicial processes to ensure activities are completed on schedule.
• Providing customer service, clarifying doubts, and offering guidance on legal procedures and deadlines.
• Receiving and sorting legal documents, distributing them to the responsible parties.
• Assisting both internal and external clients by clarifying legal doubts and offering Social Security Planning and Analysis services.
• Supporting the client acquisition process. Prospecting new clients for the department.
Area of Expertise:
Social Security Law
• Retirement and benefits analysis
• Requesting various documents
• Organizing and managing documentation
• Communication with companies, industries, and public agencies
• Organizing files and records to ensure easy access to essential information
• Managing and updating schedules, ensuring appointments and events are properly recorded
• Reviewing and registering documents, such as IDs and registration forms, to ensure access control
• Monitoring deadlines for document requests and legal case progress to comply with judicial orders and timelines
• Supporting the legal workflow by organizing documents and preparing case follow-ups
• Preparing legal proceedings and taking the necessary actions to clarify the handled cases
• Managing the law firm’s calendar to ensure routine obligations are met
• Planning and executing activities to maintain the workflow within set deadlines
• Providing humanized customer service to enhance satisfaction
Library Experience:
• Organizing books and magazines on shelves, following the library’s classification system
• Assisting the public by providing information about services and the location of materials
• Managing book loans, requesting ID cards and identification documents to authorize borrowing
• Developing educational projects in the library space to expand the institution’s cultural presence in the community
• Cataloging the library collection in accordance with established technical standards